Our contact details
Name: Stockwood Festival
Phone Number: +44 (0)7792710964
The type of personal information we collect
We currently collect and process the following information:
Website user stats.
Ticket purchase information such as ticket ID numbers and number of tickets bought.
Video surveillance cameras (Signs will be posted where they are used).
How we get the personal information and why we have it
Some of the personal information we process is provided to us directly by you. We collect data and process data when you:
Place an order for any of our products or services.
Contact us via email or the ‘contact us’ function on our website.
Use or view our website via your browser’s cookies.
Use our social Media.
We also receive personal information indirectly, from the following sources in the following scenarios:
When tickets are purchased though a third-party website such as TicketSource
When you contact us indirectly through a third-party such as Ticketsource
Further information can be found at:
Stockwood Festival collects this information in order to:
Process your order.
Verify purchased tickets.
Contact you regarding tickets or information regarding the event.
Respond to requests and enquiries.
Contact you about a submission you have made.
Email, text or write to you with upcoming events.(Where you have agreed to such marketing during the booking process)
Prevent crime, public disorder and ticket fraud.
To notify you of any changes to our terms and conditions or policies.
Provide you with customer support.
We may share this information with our security team and police if requested but we will not provide it to any other third party. We also seek to limit access to your information to any of our employees who do not require access for their roles or duties.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information is contractual obligation.
How we store your personal information
Information is securely stored on password protected devices and will be viewed only when required for the purposes stated in this policy.
We keep your personal information for as long as required to provide you with the services you request. Information collected during the booking process including marketing preferences is kept for a period of 5 years from the last booking, after which it is purged from servers and any hard copies securely deleted.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
Your right to change or opt out from Marketing - During your booking you will be asked if, and by what means you would like to be contacted for marketing purposes. You have the right to change how we contact you or opt out at any time.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at:
Cookies are small text files that are downloaded onto your browser when you access a website. This information is used to recognize your device and store information about your preferences or past actions in order to present the website in a more seamless manner. We use essential cookies for reasons such as security and user language preferences. You can usually modify your browser settings to prevent cookies under the ‘options’ menu of your browser however this may impair some functions of our website. We do not accept any responsibility for cookies from third-party websites or from links on our website.
For more information check https://ico.org.uk/your-data-matters/online/cookies/
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at:
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk